Frequently Asked Questions

Yes. At Gems Origin, we only work with natural diamonds and gemstones. Hence, we do not use any simulated or synthetic diamonds or gemstones.

Firstly, the crafting process takes about 6 to 8 weeks, depending on the complexity of the design.

It should be noted, we will require a 40% deposit to start the design and crafting process. After that, we will collect the remaining 60% upon collection of your jewelry piece.

Subsequently, prices can vary according to the quality, size of gems, and the complexity of the design. Easier to say bespoke pieces typically start from $2,500.

Firstly, we check for good color, clarity, and cutting in each gem we use. Moreover, our artisans also strive to craft each piece perfectly during the crafting process.

Each creation includes factory defects protection within six months. However, should repairs be required, assessments are on a case-by-case basis.

Yes, we offer a complimentary resizing service on the first resize.

We accept payment by PAYNOW, Credit or Debit Card via Stripe or bank transfer. However, all PAYNOW and bank transfer payments are eligible for a discount.

No. We only work with 18K gold (white, yellow, or rose) and platinum.

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